Refund & Cancellation Policy

1. All credit purchases are final

Yaasvi sells prepaid credits that are consumed by AI generation features. Because credits grant immediate access to a digital service with real underlying compute costs, all credit purchases are final and non-refundable. We do not offer refunds to your card, bank account, UPI, or any other payment method once a payment has completed, except where a refund is required by applicable law.

Credits are consumed when a generation starts, not when you collect the result. Longer jobs — video, voiceover, illustrated books — keep running after the request that started them returns, and the finished output is saved to your history whether or not you wait for it. Starting the same generation twice therefore costs twice, even if you only use one of the results, so if a job is still running, wait for it or reopen it from your history rather than running it again. If something on our side caused you to be charged more than once for a single request, that is a platform fault and section 2 below applies.

2. Credit redemption in special cases

While we do not return money, we may issue replacement credits to your account, at our discretion, in the following situations:

• Platform faults — a generation failed because of an error on our side and credits were not automatically returned.
• Duplicate payments — you were charged twice for the same credit pack. (Genuine duplicate card charges may instead be reversed by our payment processor.)
• Billing errors — you were charged an amount that does not match the pack you purchased.

To request a review, contact support from your account email within 7 days of the transaction with the payment reference. Approved requests are settled as credits added to your Yaasvi account, not as money.

3. Failed or pending payments

If a payment is debited from your account but credits do not appear within 30 minutes, the payment usually auto-reverses through the payment network within 5–7 business days. If it does not, contact support with the payment reference and we will investigate with our payment processor, Razorpay.

4. Nature of credits

• Credits have no cash value and cannot be exchanged, withdrawn, or transferred to another account.
• Purchased credits do not expire while your account remains open.
• Promotional, referral, and goodwill credits may carry their own conditions and can be adjusted if granted in error.
• Closing your account forfeits any remaining credit balance; no refund is due for unused credits.

5. Auto top-up

Auto top-up charges are purchases like any other and follow this same policy. You can disable auto top-up at any time in Settings, which stops all future automatic charges. Disabling it does not refund a top-up that has already completed.

6. Yaasvi Store (marketplace) purchases

Credit purchases. Credits spent buying a listing on the Yaasvi Store follow this same no-refund policy — a completed purchase transfers credits to the seller and is final. The only automatic reversal is a technical one: if a purchase fails to deliver your copy of the listed item due to an error on our side, the transaction is automatically unwound and your credits are returned.

Money purchases are not refundable. Items bought for money on the Store are digital goods delivered immediately, so a completed money purchase is final and is not refundable. This is stated at checkout before you pay. The same technical exception applies: if delivery fails because of an error on our side, the payment is refunded in full.

Neither of these is a buyer-remorse or dispute process. If you believe a listing was misrepresented or infringes someone's rights, contact support and we will review it case by case, and we may withhold the seller's payout while we do.

7. Chargebacks

If you dispute a completed payment with your bank or card issuer instead of contacting us first, we may suspend your account and remove the disputed credits while the dispute is investigated. Please reach out to support before raising a chargeback — most issues are resolved much faster that way.

8. Contact

Questions about a payment or this policy: open a support ticket from the app, or see the contact details in our Privacy Policy. This policy should be read together with our Terms of Service.