Refund and Credits Policy
Draft dated 25 October 2026
1. What this covers
How credits and payments for Yaasvi plans and credit packs work, and when money or credits are returned. It does not cover purchases a shopper makes from a store built on ShopIn5: those are between the shopper and that store.
2. Free credits
Up to 50 free credits when you sign up, no card needed. Sign-up credits are limited per person, device and network to stop abuse. The free plan has no monthly free credits. Paid plans add their own credits each month. Free credits have no cash value and cannot be refunded.
3. Credits you buy or receive with a plan
- Credits expire 12 months after they are added to your wallet. Older credits are used first.
- Your credit balance never goes below zero.
- Credits cannot be transferred between accounts or exchanged for cash.
- If an AI job fails, the credits for it come back. Credits are not refunded for jobs that finished. Failed-job credits are returned automatically, once per job.
4. Plan payments
You can change or cancel a paid plan at any time from the console. To be confirmed: whether the current period is refunded, the renewal reminder period, and the treatment of yearly plans. These need a decision from the owner and counsel before launch.
5. Credit pack purchases
To be confirmed: whether an unused credit pack can be refunded and within how many days. Until confirmed, assume packs are not refundable except where the law requires it.
6. Taxes and invoices
Every payment comes with an invoice. How tax appears on plan prices is being confirmed. The price shown at checkout is the price you pay.
7. How to ask
Write to us through the contact form and choose support. For a complaint about personal data, see the Grievance Officer section of the Privacy Policy.